Payment Policy

1. Accepted Payment Methods

To provide a convenient and secure checkout experience, Kids Club supports various major global online payment methods:

American Express

Diners Club

Discover

JCB

Maestro

Mastercard

Visa

All card payments are processed through encrypted, secure payment channels. We never store your full credit card information on our servers, thereby effectively protecting your payment privacy and financial security.

2. Payment and Settlement Rules

All transactions are settled in US Dollars (USD). The final amount displayed at checkout is the definitive total; this includes the product price, shipping costs, and applicable sales tax.

Orders proceed to production and shipping only after payment is successfully confirmed. If payment fails or is cancelled, the order will automatically expire after 24 hours and will not be held.

If you accidentally make a duplicate payment for the same order, please contact our customer service team via email (info@kidsclubb.com) within 3 business days; we will arrange a full refund of the excess amount without charging any processing fees.

3. Payment Security Statement

Our payment system utilizes industry-standard encryption technology to effectively prevent information leakage, theft, or malicious tampering during payment transmission.

Kids Club will never ask for your bank card PIN, security code, or verification code via phone, SMS, or social media apps. Please do not disclose private payment information to strangers to avoid the risk of fraud.

If you notice any unusual charges related to our store on your bank account, please provide our customer service team with the order number and proof of the charge; we will assist you in investigating and resolving the issue within 24 hours.

4. Refund Arrangements

Once a refund request is approved, the funds will be returned to the original payment account used at checkout. The time it takes for the refund to appear in your account depends on your card issuer's processing speed, typically taking 3 to 5 business days. We do not charge any additional service fees for refunds.

5. Payment Disputes

In the event of a payment dispute caused by bank system failures, network latency, or other external factors, please retain screenshots of the payment, transaction reference numbers, and other relevant proof, and contact our support team. We will verify the situation and resolve the matter properly as soon as possible.