Refund and Return Policy

At Kids Club, customer satisfaction is our top priority. We offer a clear and simple return and refund policy for all children's clothing purchases. We are committed to ensuring that every child enjoys comfortable, high-quality clothing and that every parent can shop with confidence.

1. Return Eligibility and Timeframe

We accept return and exchange requests within 30 business days of delivery. All returned items must be in brand-new condition-unworn, unwashed, and undamaged-with original tags, packaging, and accessories intact. Items showing stains, signs of wear, alterations, or damage caused by improper use are not eligible for return or refund.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

- Clearance or final sale items

- Items purchased during major promotional events with significant discounts

- Items showing obvious signs of wear, washing, or damage, or those missing tags

3. Order Cancellation and Full Refund

Customers may cancel their orders at any time prior to shipment. For cancellations of unshipped orders, we provide a full refund (100%) with no hidden fees or deductions.

Once an order has shipped, it cannot be cancelled directly; all refund requests must follow the standard return process.

4. Return Process

If you require a refund or exchange after receiving your order, please follow our official return process:

1. Contact our customer service team within 30 days of delivery

2. Provide your order number and the reason for the return

3. Wait for our team to review and approve your return request

4. Ship the item(s) back according to the provided return instructions

5. Once our warehouse receives and inspects the returned items, we will process your refund or exchange

5. Refund Processing

After the returned items pass inspection, we will initiate the refund process within 1–3 business days. Funds will be returned to your original payment account.

Please note that bank processing times vary by card issuer; it typically takes 3–5 business days for the funds to appear in your account.

6. Handling Defective or Incorrectly Shipped Items

If the items you receive are defective, damaged, incorrect, or missing, please contact us within 24 hours of delivery and provide photos or videos for verification. Depending on the specific situation, we will offer free returns, full refunds, replacements, or partial compensation at no additional cost to you.

7. Return Shipping Costs

For returns due to personal reasons (such as incorrect size, dislike of the style, or no longer needing the item), the customer is responsible for the return shipping costs.

For returns due to issues on our end (including product defects, incorrect shipments, missing accessories, or shipping errors), we will cover the return shipping costs.

8. Service Commitment

Our customer service team will respond to all inquiries regarding returns and refunds within 24 hours on business days. We are dedicated to resolving your issues and ensuring you have a pleasant shopping experience.