Shipping Policy

Kids Club is dedicated to providing families with safe, high-quality children's clothing, along with fast, reliable, and free shipping. All orders are handled by UPS to ensure consistent logistics and the safe delivery of your packages.

1. Order Processing Time

All orders undergo manual verification, quality checks, and packaging. The standard processing time is 1-3 business days. To ensure product quality, orders placed on weekends, public holidays, or during peak shopping periods will be processed in the order received starting the next business day.

2. Order Cut-off Time

The daily order cut-off time is 3:00 PM Mountain Time. Orders confirmed and paid for before the cut-off time will be processed that same day; orders placed after the cut-off time will automatically be scheduled for processing on the next business day.

3. Delivery Time

Once processing is complete, shipping within the United States typically takes 3-7 business days. Actual delivery times depend on the distance to the destination and local logistics arrangements. Deliveries may experience slight delays during peak periods or due to extreme weather conditions-situations beyond our control.

4. Delivery Partner

UPS

5. Shipping Costs

All valid orders qualify for 100% free shipping, with no minimum purchase requirement. Customers incur no standard shipping fees, allowing you to purchase high-quality children's clothing with zero additional logistics costs.

6. Shipping Area

United States

7. Order Cancellation and Return Policy

Full Refund for Unshipped Orders: If an order has not yet entered the processing or shipping stage, customers have the right to cancel the order and receive a full refund (100%) without additional fees or restrictions.

Applicable situations include: selecting the wrong item, providing an incorrect shipping address, voluntary cancellation, or other personal reasons prior to shipment. Once your cancellation request is confirmed, we will immediately process your full refund.

8. Shipment Tracking and After-Sales Support

Once your order ships, we will send a UPS tracking number to your registered email address, allowing you to check the real-time delivery status online. If your package is lost, damaged, or experiences an unusual delay, please contact our customer service team within 24 hours, and we will actively assist you in resolving the issue.